1. Refund Eligibility
- General Policy: Refunds are generally not offered once work has commenced. We strive to deliver high-quality results and ensure customer satisfaction, so please review your order details carefully before finalizing your purchase. We request that you check the spelling, thread colors, sizes, and do a sample run before full production. We will only refund the amount charged and are not responsible for any damage to your garments or products.
- Exceptions: Refunds may be considered if there is a clear mistake on our part, such as errors in the final product that differ from your approved design or specifications.
2. Requesting a Refund
- How to Request: To request a refund, please contact us at [info@threadideas.com] within [7] days of receiving your order. Provide your order number and a detailed description of the issue.
- Review Process: Each refund request will be reviewed on a case-by-case basis. We may ask for additional information or evidence, such as photographs of the product, to process your request.
3. Refund Processing
- Approved Refunds: If your refund request is approved, we will issue the refund to the original payment method used at the time of purchase. Please allow [7] business days for the refund to be processed.
- Non-Refundable Fees: Certain fees, such as processing fees or shipping costs, may not be refundable.
4. Contact Us
For any questions regarding our Refund Policy or to request a refund, please reach out to us at: info@threadideas com